Terms & Conditions

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We want all visitors to have a safe and enjoyable experience. By using our self-service dog spa, you agree to the following terms and conditions:

 

1. General Use

• The self-service dog spa and equipment is designed for washing dogs only. Please do not allow children or adults in the bath.

• Customers are responsible for handling their dogs at all times and ensuring they are secured safely.

• Dogs must be supervised and under control while inside the spa and not left unattended at any point. 

 

2. Liability & Responsibility

• Dog Wash Swindon is not responsible for any injuries, damages, or losses sustained while using the spa.

• Owners are responsible for their dogs’ behavior and any damage they may cause to equipment, the premises, or other customers.

• Customers must follow all posted instructions for using the equipment safely. Deliberate misuse of equipment, where damage is caused, may result in liability for damages. 

 

3. CCTV Monitoring

• The spa is monitored by CCTV, which is required by our insurance. Footage is only reviewed in cases of damage, safety concerns, or operational issues.

• By using the facility, you consent to CCTV monitoring for security and operational purposes.

 

4. Children’s Safety

• Children must be supervised at all times while inside the spa.

• Children must not play, climb, or hang on any spa equipment or fixtures. 

• Parents or guardians are fully responsible for their children’s behaviour and safety while on the premises.

 

5. Cleanliness & Hygiene

• Please clean up after your dog and dispose of waste appropriately.

• Aprons and other provided items must be used responsibly and returned to designated areas.

 

6. Payment & Refunds

• All payments are final. No refunds will be issued for unused time or services unless due to an equipment failure. You can reschedule your booking up to 6 hours before.

• If an issue arises with the equipment please contact us using the number in the confirmation emails.

 

By using our facility, you acknowledge that you have read and agreed to these Terms & Conditions.

 

Thank you!

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